Refund Policy

Last updated: 2026

At Palmin Store, we specialize in digital products. Due to the nature of these products, our refund and return policy is outlined below.

1. Digital Products

All products sold on Palmin Store are digital and delivered electronically via email. Once a product key or digital content has been delivered, it is considered used and cannot be returned.

2. No Returns & No Refunds

We do not accept returns or offer refunds in the following cases:

– The product has already been delivered
– An incorrect product was purchased
– The customer failed to read the product description
– Issues related to lack of technical knowledge
– Problems caused by poor internet connection
– Activation issues reported after 15 days
– Password or account-related issues after first access

3. Replacement Policy

If a product key does not work, we will provide a replacement under the following conditions:

– The issue is reported within 15 days of purchase
– The customer provides a full screenshot showing the error, date, and time

Refunds are not provided in this case; only replacement is offered.

4. Eligible Refunds

A refund may be issued only in the following situations:

– The product was not delivered
– The product key does not work and a replacement cannot be provided

5. Refund Processing Time

Approved refunds are processed within 1–3 business days. Depending on your payment provider, it may take 2–14 business days for the amount to appear in your account.

6. Important Notice

By completing a purchase, you agree to this Refund & Returns Policy.

7. Contact Us

If you have any questions, please contact us:

Email: support@palmin.store